FAQ

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

Q: Is it safe to order online?
A: Yes! We use secure SSL encryption to protect your personal and payment information during checkout.

Q: Can I modify or cancel my order?
A: Please get in touch with us immediately if you need to make changes. We'll do our best to accommodate requests..

Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping typically takes 3-7 business days. Express shipping options are available at checkout.

Q: Do you ship internationally?
A: Currently, we ship within the United States. International shipping may be available for select items - please contact us for details.

Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. You can use this to track your package on our website or the carrier's site.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of purchase for items in original condition. Custom or personalized items may not be returnable.

Q: How do I return an item?
A: Contact our customer service team to initiate a return. We'll provide you with return instructions and a prepaid shipping label when applicable.

Product Information

Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced directly from authorized suppliers.

Q: Do you offer custom printing services?
A: Yes! We specialize in custom printing. Contact us with your requirements for a personalized quote.

Q: What is DTF printing best used for?
A: DTF printing excels at creating vibrant, long-lasting prints on almost any fabric. It’s perfect for custom shirts, hoodies, tote bags, hats, and specialty items like jackets or aprons. Its versatility makes it popular for sports teams, promotional merchandise, small businesses, and fashion brands.

Q: How long do DTF prints last?
A: Correctly applied and cared for, DTF transfers can last for years without cracking, peeling, or fading. Most prints retain their vibrancy through 50+ washes, especially when garments are washed inside out in cold water and tumble dried on low heat.

Q: Can DTF printing be done on dark fabrics?
A: Yes! One significant advantage of DTF is its ability to print bright, opaque designs on dark or black fabrics, thanks to the white base layer beneath the colors.

Q: What’s the difference between DTF and DTG printing?
A: While both produce full-color prints, DTF transfers designs from film to fabric and works on a broader range of materials, including polyester and blends. DTG prints directly onto fabric but performs best on 100% cotton. DTF is generally more durable and doesn’t require pretreatment.

Q: Can I order DTF transfers and apply them myself?
A: Absolutely! We offer ready-to-press custom DTF transfers. You receive the printed transfer sheets, position them on your garment, and use a heat press to apply. This is ideal for small businesses, crafters, or individuals wanting professional-quality apparel at home.

Customer Service

Q: How can I contact customer service?
A: You can reach us via email, phone, or through our contact form. Our customer service hours are Monday-Friday, 9 AM - 5 PM EST.

Q: Do you have a physical store location?
A: We're primarily an online retailer, but feel free to contact us if you'd like to arrange a local pickup.

Can't find the answer you're looking for? Contact us and we'll be happy to help!