Shipping policy

 

Processing Time:
All orders will be processed and shipped within 1-2 business days, unless explicitly stated otherwise (e.g., for custom or pre-order items). Processing time refers to the time required to prepare your order for shipment and does not include the transit time.

Shipping Times:
The shipping times displayed during checkout are estimates provided by the shipping carrier and are in addition to the processing time. Delivery times may vary depending on your location and the shipping method selected.

Shipping Address Accuracy:
Please ensure that your shipping address is entered accurately at checkout. If your order is returned to us due to an incorrect or insufficient address, you will be responsible for the cost of reshipping the package to the correct address.

Lost or Damaged Packages:
We take great care in packaging your order, but we cannot be held liable for packages lost or damaged during transit. If your package is lost or arrives damaged, you will need to file a claim directly with the shipping carrier responsible for delivery. To expedite this process, we recommend keeping your tracking information and any relevant documentation readily available.

If you encounter any issues or need assistance with filing a claim, feel free to contact our customer service team, and we will do our best to guide you through the process.

Thank you for your understanding and cooperation. If you have further questions or concerns, don’t hesitate to reach out to us!